Service · Laser repair
Remote laser repair, anywhere in the US.
Get a laser technician on Zoom or phone. We diagnose your CO₂ or diode laser live, fix it on the call when we can, and tell you exactly what part you need when we can’t.
How it works
1. Tell us your machine model and what it is doing — mention anything that changed recently (new tube, new firmware, machine moved). 2. We schedule a Zoom call. 3. We diagnose live: screen-share LightBurn or your controller software, walk through tests, and check error states. 4. You get a clear answer — we fix it on the call, or we tell you what part you need.
What we can usually solve remotely
Diagnosing a laser that won’t cut, workflow and file-prep problems, LightBurn setup and configuration, controller and communication issues, and operator errors. Some parts — mirrors, simple optics, belts — we can walk you through replacing over Zoom.
When it needs hands on the machine
Tube and power-supply replacement, major mechanical alignment, stepper motor swaps, and wiring rebuilds. CO₂ laser power supplies carry lethal voltages, so for high-voltage parts we strongly recommend on-site service or a local tech. In Southern California we come to you — see on-site laser repair.
Machines we service
Epilog, Boss Laser, Thunder Laser, OMTech, Universal Laser, Trotec, Full Spectrum, xTool, Aeon, and most Chinese-import CO₂ lasers with Ruida or similar controllers. We do not service Glowforge or name-brand fiber lasers.
Common questions
How much does remote laser repair cost?
$120 per hour by Zoom or phone, anywhere in the US.
What do I need for the call?
A computer or phone at the machine, your controller software open (for example LightBurn), and the machine powered and ready to test.
Can you fix my laser remotely?
Often, yes — especially software, controller, alignment, and workflow problems. If it needs parts or high-voltage work, we tell you exactly what is needed.
Do you service Glowforge?
No. We do not service Glowforge or name-brand fiber lasers.
Can you come on-site instead?
Yes, across Southern California ($150/hr + $1/mile). Elsewhere in the US, ask for a quote.
Laser down?
Industrial CO₂ lasers, beds up to 46 by 58 inches, in downtown Los Angeles. A real person checks every job.